— PRESENT
- Delivered a full NetSuite ERP implementation off a 34-year-old MPE/iX legacy system: 95 SuiteScripts, 34 custom forms, 134 custom fields, and 28 advanced PDF templates, resolving 141 identified workflow bottlenecks across Finance, Order-to-Cash, Distribution, and WMS.
- Built and own middleware integrating ERP, e-commerce, and the company's largest vendor for two-way pricing, inventory, and order synchronization, cutting manual reconciliation by roughly 95%.
- Serve as a trusted technical advisor to ownership and executive leadership, navigating sensitive, high-stakes situations with discretion and tact.
- Personally diagnosed and repaired a legacy 1991-era mainframe in production through July 2025, resolving hardware and software-level failures on legacy equipment for 5+ years.
- Administer Apple Business Manager for the organization's Apple device fleet (3+ years): enrollment, MDM policy push, and lifecycle management; previously administered Jamf prior to platform transition.
- Established least-privilege access standards across Entra ID and server accounts, and partnered with an external cybersecurity provider for 2 years on threat monitoring and incident-response readiness.
- Used generative AI to document and standardize 150+ automation scripts; led org-wide SOP and knowledge-base development, raising platform adoption from 50% to 90% and cutting data errors 20%.